> For the complete documentation index, see [llms.txt](https://ae-docs.keywordrush.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ae-docs.keywordrush.com/maintenance-and-help/troubleshooting.md).

# Troubleshooting

Most issues fall into a handful of buckets. Here's what each usually means and where to fix it.

| Problem                                     | What's happening                                                    | What to do                                                                                                                                                                                                      |
| ------------------------------------------- | ------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **"Blocked by the site" (503 / 403)**       | The shop is refusing automated requests.                            | Enable a scraping service, slow down, or ask the shop to whitelist your IP — see [When a shop blocks access](/getting-data-reliably/blocking.md).                                                               |
| **"No product data found"**                 | The plugin reached the page but couldn't read product data from it. | The shop may need a custom parser — see [Is your shop supported?](/supported-shops-and-custom-parsers/supported-shops.md) and [Ordering a custom parser](/supported-shops-and-custom-parsers/customparsers.md). |
| **A category import is empty or partial**   | The listing is JavaScript-rendered, or the shop pushed back.        | Use direct product URLs, or a scraping service — see [Adding products](/storefronts/adding-products.md).                                                                                                        |
| **Prices or stock aren't updating**         | WordPress Cron isn't firing (low traffic), or the interval is long. | Check the update interval and set up a real server cron — see [Price updates](/keeping-products-fresh/priceupdate.md).                                                                                          |
| **Wrong currency or region**                | The shop chooses currency by IP address.                            | Set custom cookies for the shop — see [Custom cookies](/getting-data-reliably/customcookies.md).                                                                                                                |
| **Links aren't affiliate links**            | No deeplink is set for that domain.                                 | Set your affiliate link in the Deeplink tab — see [Deeplink settings](/affiliate-links/deeplink.md).                                                                                                            |
| **Updates stopped appearing**               | Your update subscription has expired.                               | Renew it — see [Keeping the plugin updated](/maintenance-and-help/pluginupdate.md).                                                                                                                             |
| **Plugin won't activate, or shows no data** | The license key isn't entered or is inactive.                       | Enter your license key — see [Installation & license](/getting-started/installation.md).                                                                                                                        |

Still stuck? [Contact us](https://www.keywordrush.com/contact).