Troubleshooting
Most issues fall into a handful of buckets. Here's what each usually means and where to fix it.
"Blocked by the site" (503 / 403)
The shop is refusing automated requests.
Enable a scraping service, slow down, or ask the shop to whitelist your IP — see When a shop blocks access.
"No product data found"
The plugin reached the page but couldn't read product data from it.
The shop may need a custom parser — see Is your shop supported? and Ordering a custom parser.
A category import is empty or partial
The listing is JavaScript-rendered, or the shop pushed back.
Use direct product URLs, or a scraping service — see Adding products.
Prices or stock aren't updating
WordPress Cron isn't firing (low traffic), or the interval is long.
Check the update interval and set up a real server cron — see Price updates.
Wrong currency or region
The shop chooses currency by IP address.
Set custom cookies for the shop — see Custom cookies.
Links aren't affiliate links
No deeplink is set for that domain.
Set your affiliate link in the Deeplink tab — see Deeplink settings.
Updates stopped appearing
Your update subscription has expired.
Renew it — see Keeping the plugin updated.
Plugin won't activate, or shows no data
The license key isn't entered or is inactive.
Enter your license key — see Installation & license.
Still stuck? Contact us.
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